Why is shipping not available for Malaysia & Singapore?
We encourage buyers from Malaysia to purchase via our store on Shopee Malaysia / Lazada Malaysia and buyers from Singapore to purchase via our store on Shopee Singapore. These platforms offered lower shipping rates.
P.S.: There are only limited items appearing on Shopee Singapore. Feel free to contact us if the items are available here on our official website but not available on our store on Shopee Singapore. Our team will assist you.
Why the shipping cost to overseas is so high?
If you are getting multiple items (preferably more than 5 items), do contact us for a more accurate quotation of the shipping cost. However, please understand that since the Covid-19 pandemic started, the shipping cost has been increasing substantially.
How long will it take to ship my order?
It normally takes us 1-3 working days to process orders.
How long will it take for my order to be delivered (Air Parcel)?
The shipping rate on this store is calculated based on Air Parcel, a delivery service provided by Pos Malaysia. The average arrival time using Air Parcel is 10-16 working days with delivery confirmation depending on your location.*
*subject to customs inspection and clearance which may incur an additional 2 to 3 working days.
How to check shipping status?
Our system will keep you updated on the tracking number and tracking link via email. If you did not receive it in a few days after payment is made, please contact us.
Import taxes and duties
Goods shipped into your country may be subject to customs duty. In case of customs taxes and duties are levied, the buyer is responsible for the charges.
International Shipping Zones:
Zone 2 ( Brunei, Thailand, Vietnam, Indonesia, Philippines etc.)
Zone 3 ( China, Hong Kong, Macao, Taiwan etc.)
Zone 4 ( Australia, Japan, Korea, South etc.)
Zone 5 ( New Zealand, Bhutan, United Arab Emirates etc.)
Zone 6 ( Canada, United States, South Africa, United Kingdom, Finland, France, Germany, Greece, Netherlands, Poland, Russian Federation, Spain, Ukraine etc.)
Zone 7 ( Denmark, Iceland, Norway, Portugal, Switzerland, Sweden etc.)